Return & Exchange Policy

At Zexi, we want you to love what you wear. If your purchase doesn’t fit perfectly or meet your expectations, we are here to help with a hassle-free return and exchange process. Please review our policy below for a smooth experience.

1. Eligibility Criteria for Returns & Exchanges

You can request a return or exchange within 7 days of receiving your parcel. To be eligible, your item must meet the following conditions:

• The product must be unworn, unwashed, and in its original condition.
• All original tags, packaging, and labels must be intact.
• The item must not have any stains, damages, or body odors.

2. How to Request an Exchange

If you have a size issue or received a different product, you can easily exchange it by following these steps:

• Step 1: Contact our customer support team via WhatsApp at [+923078556260] or email us at info@zexibyhusnain.com.
• Step 2: Share your Order ID and a clear photo or video of the product showing the issue.
• Step 3: Once approved, please ship the item back to our warehouse address using any reliable courier service (TCS, Leopards, Trax, etc.).
• Step 4: As soon as we receive and inspect the item, we will dispatch your exchange piece within 3 to 5 working days.

3. Shipping Costs for Returns

• Customer Responsibility: If you want an exchange due to a size preference or change of mind, the return shipping charges will be paid by the customer.
• Zexi’s Responsibility: If the product sent to you was damaged, defective, or incorrect from our side, we will bear all shipping costs and replace the item free of charge.

4. Refund Policy

• We offer refunds in the form of a Store Voucher / Coupon Code of the same value, which you can use for your next purchase on our website.
• Direct cash refunds for Cash on Delivery (COD) orders are only applicable if the product is faulty and a replacement is out of stock. Cash refunds are processed via Bank Transfer or EasyPaisa/JazzCash within 7 working days after inspection.

5. Non-Returnable Items

• Items purchased during clearance sales or special discount promotions cannot be returned or exchanged unless they are damaged or defective.

Need assistance? Contact our team on WhatsApp for quick support. We are here to ensure you have the best shopping experience!